Modern Cloud Phone Systems for Australian Businesses

We integrate AWS Connect with your customer data (Salesforce or custom-built) so your team always knows who's calling and can deliver exceptional service.

Whether you're upgrading from an old phone system or implementing one for the first time, AloConnect configures AWS Connect to work seamlessly with your business data - giving you intelligent call handling, automated workflows, and a customer experience that sets you apart.

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AloConnect

AWS Connect

Salesforce

SMS

Your Data

Why Your Phone System Should Be Smarter

Stop treating your phone system like a basic utility. With proper AWS Connect integration, every call becomes an opportunity to impress customers and automate work:

Know Who's Calling Before You Answer

When a customer calls, their information pops up instantly - purchase history, past interactions, open issues. Your team can greet them by name and address their needs immediately.

Route Calls Intelligently

VIP customers get priority routing. Technical questions go to technical staff. New leads get your best salespeople. AWS Connect's queue management ensures the right person handles every call.

Send Automated SMS Reminders

Reduce no-shows by 70% with automatic appointment reminders, booking confirmations, and follow-up messages. All triggered from your customer data.

Salesforce or Custom Database + AWS Connect

Seamless integration with your existing Salesforce, or we build you a lightweight custom solution - both connect perfectly to AWS Connect for intelligent call handling.

Reduce Communication Costs

Cut phone bills significantly compared to traditional systems. Pay only for what you use, scale up or down instantly, and eliminate expensive hardware maintenance.

Your Professional System

Exactly how your business works, powered by AWS

See It In Action: Property Management

This is just one example. The same intelligent phone system applies to any customer-facing business - from financial services to retail, healthcare to hospitality.

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From Basic Phones to Intelligent Communication

Imagine guests feeling like VIPs from the moment they call - while you focus on growing your business instead of managing phone chaos.

Modern smartphone with welcoming message interface

AWS Connect + Your Customer Data = Smart Phone System

We integrate Amazon's enterprise phone platform with your business systems. When guests call, you instantly see their booking details, property, and history. Automated SMS reminders for check-in, WiFi passwords, and key collection - all sent before guests ask.

Every Call Feels Personal: 'Welcome Back, Jessica!'

Customer information pops up automatically. No more "which property are you calling about?" or scrambling through spreadsheets. Just professional, personalized service every single time.

Simple Dashboard, Powerful Automation

Whether you use Salesforce or we build you a custom system - one clean interface manages everything. Guest data, call routing, SMS automation, team coordination. Everything works together seamlessly.

Professional Communication, Real Business Impact

No more missed bookings from unanswered calls. No more hours wasted answering repetitive questions. No more chasing no-shows. AWS Connect handles the infrastructure reliably while your custom integrations handle the intelligence.

Ready to transform your business communication?

Let's discuss how AloConnect can work for you.

Any Industry, Intelligent Communication

Financial services with client routing. Restaurants with reservation confirmations. Healthcare with appointment reminders. Retail with order notifications. The system adapts to your business - not the other way around.

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How We Make It Happen

Fast implementation without disrupting your business. Most clients are live within 1-2 weeks.

Discovery & Planning

We understand your business needs, current systems, and goals. If you have Salesforce, we plan the integration. If not, we design a lightweight custom solution.

AWS Connect Configuration

Set up your cloud phone system with proper call routing, queues, and workflows. This is where AWS-trained expertise matters - one wrong configuration can cause major issues.

Integration & Automation

Connect AWS Connect to your Salesforce (or build your custom database). Configure intelligent call routing, SMS automation, and data synchronization.

Testing & Go Live

Thorough testing ensures everything works perfectly. We train your team and provide ongoing support. AWS handles infrastructure reliability, we handle your success.

Why Choose AloConnect

AWS-trained expertise meets real-world business understanding

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Certified Salesforce Architect

As a Salesforce Application Architect with years of integration experience, I understand both the technical and business sides. I've implemented AWS Connect integrations for financial services companies in Australia and New Zealand - I know the gotchas and how to get it right the first time.

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AWS-Trained Specialist

Trained directly by AWS headquarters in AWS Connect implementation. This isn't something I learned from YouTube - this is enterprise-grade expertise applied to your business needs.

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Local Australian Consultant

Based on the Gold Coast, working with businesses across Australia and New Zealand. No overseas call centers, no language barriers, no time zone headaches. Just direct access to someone who understands your business context.

Common Questions

Everything you need to know about AWS Connect integration

Most businesses are live within 1-2 weeks. Salesforce integrations are faster (we install a managed package and configure). Custom database solutions take a bit longer as we build what you need from scratch.

No problem! While we specialize in Salesforce (it's the fastest path), we can build you a lightweight custom database that works perfectly with AWS Connect. You'll get the same intelligent phone system without needing expensive CRM software.

AWS Connect runs on Amazon's infrastructure with 99.9% uptime guarantee. If there's an AWS outage (extremely rare), that's handled by Amazon's enterprise support. My role is configuring and integrating the system perfectly for your business - the infrastructure reliability is Amazon's strength.

Yes! We can port your existing number to AWS Connect, or you can get a new number and forward your old one. Your customers won't notice any difference.

I provide ongoing support and can adjust call flows, add new automations, or expand integrations as your business grows. Many clients start simple and add more intelligence over time.

AWS Connect charges based on usage (typically much cheaper than traditional phone systems). Salesforce has its own licensing. My consulting services are project-based for implementation, with optional ongoing support packages. We'll give you complete transparency on all costs during our discovery call.

Yes! While AloConnect specializes in AWS Connect integration, we also handle general Salesforce consulting, custom integrations, and automation. Visit DataCloudAutomation.com to learn more.

Ready to Get Started?

Let's discuss your business needs and design the right AWS Connect solution - whether that's Salesforce integration or a custom-built system.

Get in Touch

📞 Phone: 1300 256 266

✉️ Email: hello@aloconnect.com.au

📍 Location: Gold Coast, Queensland

💡 Free consultation • No sales pressure • Real solutions